Why Did My Conversion Get Removed?

Levanta tracks returns and other scenarios where a conversion is rescinded. The locking period, after which a return no longer affects your commission, varies by marketplace:

• Amazon: 30 days after the end of the month in which the conversion was driven.

• Walmart: 60 days after the end of the month in which the conversion was driven.

• Shopify: set by the individual brand, commonly 30, 60, or 90 days.

Understanding Levanta Commissions

Commissions are how creators earn profits through Levanta. To ensure transparency, it's important to understand the conditions under which commissions apply:

• Commissions apply only to:

  • Direct product links.

  • Other variants of the linked product.

  • Other products within the same brand catalog.

• Commissions do not apply to all other products in a shopper’s cart unless they meet the criteria above.
  

If you believe there was an error in your commission calculation, we recommend reviewing the criteria above to ensure eligibility.

What Happens if I Drive a Conversion for a Product That Is Later Returned?

Levanta tracks returns and other scenarios where a conversion is rescinded. If a product is returned within 30 days after the end of the month in which the conversion was driven, you will not earn a commission for that product. After that, all conversions in that month are considered “locked,” and adjustments will no longer be made.

Requesting Private Commissions

If you're looking to negotiate better commission rates with brands, you can request private commission rates. Learn more about how to do this here: Requesting Private Commission Rates.

For further assistance, feel free to reach out to our support team at cs@levanta.io.